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5 Traits Any Debt Collector Should Master

5 Traits Any Debt Collector Should Master

If you’re interested in working as a debt collector, there are some key traits that you should be able to display in order to master the Art of Collection. The following 5 traits serve to offer a guideline to any aspiring collection professional!

  • Communication:
    Communication is one of the keys to becoming a successful debt collector. When you are able to effectively communicate the debt collection message to your clients, you put yourselves in a position to resolve differences while you build a trust relationship between you and them. Not only does this put you in your clients good books but the more effective your communication is, the much easier it becomes to solve problems. As a debt collector therefore, you are seen as a problem solver and your ability to resolve problems lies to a great extent on being able to effectively communicate in this regard.
  • Negotiation:
    A successful debt collector is a good negotiator. The word negotiation is derived from a Latin word and simply means the art of dealing with people. Through negotiations you are able to resolve problems, since most problems arise from unmet needs. Therefore the solutions you suggest must have your clients needs at heart. The most effective form of negotiations is known as assertive negotiations. You need to set aside your judgment and withhold blame and criticism in order to fully understand your clients situation. Your objective is to reach a WIN-WIN outcomes in any given negotiation, in other words you want everyone to walk away from the negotiation table satisfied. Your sincere eagerness to help needs to be perfectly reflected through your attitude towards the client.
  • Empathy:
    Empathy has more to do with logic than feelings. A successful debt collector must have the ability to view the situation from the clients perspective. And this process is logical in that in order to understand your clients position, you need to walk away from your own. And in doing this you allow your client to be free and to open up to you instead of being hostile towards you. Scientists speak of “mirror neurons” and they say these neurons are accountable for the responses triggered in another person when you act in a certain way towards that person. A successful debt collect excels in empathy because they understand that it holds the key to a productive outcome in any given situation. Treat your clients how you would like to be treated and soon enough they will doing what you want them to do.
  • Goal Orientated:
    Goal orientation is the degree to which a person focuses on what needs to be done and the end results of their efforts. Strong goal orientation focuses more on the end results that your actions will accomplish instead of the efforts necessary to bring about the desired end results and how those end results will affect you in the end. Therefore a goal oriented person focuses all their attention on getting the job done, no matter what it takes. A successful debt collector understands that their personal success is linked to their organisation’s success and therefore aims to achieve their goals on a personal level.
  • Persistence:
    And finally, a successful debt collector knows and understands that there is no such thing as over-night success. To be successful you will need to define some goals and be persistent in carrying them out. Day in and day out you must commit your focus to the attaining of your goals. Successful people all have one thing in common, they never gave up on their goals no matter how often they might have failed in the past. In spite of difficulty or opposition, successful people rise above their challenges.